SERVICE SURVEY We would like to know how you found out about us. Please complete the form below Step 1 of 6 16% Name* Surname* Reference Commercial (Customer service and sales)1 = Poor 5 = Excellent Note: If not applicable, do not select any option*Treatment and information received when he communicated with JJ Marí. 1 2 3 4 5 Punctuality and Information during the visit 1 2 3 4 5 The budget was received on time 1 2 3 4 5 The budget was complete and clear 1 2 3 4 5 You felt the accompaniment of our sellers 1 2 3 4 5 Comments Packing (Packing and unpacking)1 = Poor 5 = Excellent Note: If not applicable, do not select any option*Punctuality of the work team 1 2 3 4 5 Image and identity of company staff 1 2 3 4 5 Friendliness, education and professionalism of the workers 1 2 3 4 5 Handling, disassembling, packing, packing and / or unpacking of furniture or fixtures 1 2 3 4 5 Vehicle that was sent to your move 1 2 3 4 5 Comments Operations1 = Poor 5 = Excellent Note: If not applicable, do not select any option*How do you evaluate the controls we carry out to guarantee the safety of your move? 1 2 3 4 5 The submitted forms are easy to use and understand 1 2 3 4 5 If you have attended the customs inspection process, how do you rate it? 1 2 3 4 5 Did you receive timely reports on the status of your move? 1 2 3 4 5 Based on the promise of sale, how would you evaluate the execution time of our service? 1 2 3 4 5 Comments Administration1 = Poor 5 = Excellent Note: If not applicable, do not select any option*How do you evaluate the Administrative process? 1 2 3 4 5 How do you evaluate the billing process? 1 2 3 4 5 How do you evaluate our collections process? 1 2 3 4 5 Are you satisfied with our quality, prices, products and services? 1 2 3 4 5 Comments Insurance and claims1 = Poor 5 = Excellent If not applicable, do not select any option*In case of having reported damages in your move. How do you rate the initial care? 1 2 3 4 5 Response quality 1 2 3 4 5 Resolution Time 1 2 3 4 5 Comments Final CommentsHave you used our services before?Seleccione...SiNoHave you used our services before? Why did you choose our company for your move?Seleccione...RecomendaciónEmpresa donde presto serviciosPublicidad y/o redes socialesYa fui clienteOtro...Have you used our services before?Seleccione...SiNo