Service Survey - JJ Mari

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SERVICE SURVEY

We would like to know how you found out about us.

Please complete the form below

Step 1 of 6

16%

Name*
Surname*
Reference
Commercial (Customer service and sales)
1 = Poor 5 = Excellent
Note: If not applicable, do not select any option*
Treatment and information received when he communicated with JJ Marí.
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- 5
Punctuality and Information during the visit
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The budget was received on time
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The budget was complete and clear
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You felt the accompaniment of our sellers
- 1
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- 5
Comments

Packing (Packing and unpacking)
1 = Poor 5 = Excellent
Note: If not applicable, do not select any option*
Punctuality of the work team
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- 5
Image and identity of company staff
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- 5
Friendliness, education and professionalism of the workers
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- 5
Handling, disassembling, packing, packing and / or unpacking of furniture or fixtures
- 1
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- 5
Vehicle that was sent to your move
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- 5
Comments

Operations
1 = Poor 5 = Excellent
Note: If not applicable, do not select any option*
How do you evaluate the controls we carry out to guarantee the safety of your move?
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- 5
The submitted forms are easy to use and understand
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If you have attended the customs inspection process, how do you rate it?
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Did you receive timely reports on the status of your move?
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Based on the promise of sale, how would you evaluate the execution time of our service?
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Comments

Administration
1 = Poor 5 = Excellent
Note: If not applicable, do not select any option*
How do you evaluate the Administrative process?
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- 5
How do you evaluate the billing process?
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How do you evaluate our collections process?
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Are you satisfied with our quality, prices, products and services?
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Comments

Insurance and claims
1 = Poor 5 = Excellent
If not applicable, do not select any option*
In case of having reported damages in your move. How do you rate the initial care?
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Response quality
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Resolution Time
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Comments

Final Comments
Have you used our services before?
Have you used our services before?
Why did you choose our company for your move?
Have you used our services before?

We are a logistics and international transport company, whose trade name is JJ Marí International Movers, with 100% private capital.

Telephones

+ 58 212 992 9140
+ 58 212 992 5295

Address

Chacao Edo. Miranda Ave. Andrés Galarraga E/S Los Alizos Galpón Norte Chacao Edo. Miranda Venezuela

Email

contacto@jjmari.net

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